A structured process, with space for your questions at every stage.
We start by understanding your questions and the support you are looking for.
Your coordinator explains which reports and investigations may be needed.
The relevant medical team reviews the information and identifies any gaps.
Discuss the proposed care pathway, alternatives and expected next steps.
Review written costs, inclusions, exclusions and practical arrangements.
Plan flights, accommodation, transfers and interpreting around your appointments.
The treating provider manages your clinical care. Your coordinator supports the surrounding arrangements.
Understand the recovery plan, follow-up appointments and appropriate contact routes.
Keep the agreed communication route open as you return home and follow your care plan.
Complete the assessment form with your contact details and treatment interest. A coordinator will explain what information is needed next.
Clinical decisions are made by the treating medical team after reviewing your individual circumstances. Long Life coordinates access and the patient journey.
Your proposed plan should set out the provider, estimated timing, included services, exclusions and costs before you decide.
Tell your coordinator if someone will accompany you so accommodation, transfers and practical arrangements can be discussed.
Aftercare arrangements are agreed with the treating provider. Ask about follow-up, recovery, possible complications and the contact route before travelling.
Tell us what you need. We will help you understand the next step, with no obligation to proceed.
